You may browse the Site without registering for an account or submitting any information to us.
You must be at least eighteen (18) years of age to use the Site or any BEACON service. By using the Site, you represent and warrant to BEACON that you are at least 18 years old.
What is “Personal Information”?
The term “Personal Health Information” has the same meaning as set out in Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”), and includes information relating to your physical or mental health, as well as your health history, medical records, prescriptions, and your health card number.
BEACON will collect, use and disclose your Personal Information without your consent only in limited circumstances and as permitted by law. For example, Personal Information may be used or disclosed without consent for the purpose of acting in respect of an emergency that threatens the life, health or security of an individual. In certain limited circumstances, we may be called upon to release your Personal Information in response to a court order, subpoena, search warrant, law or regulation. We will cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the Personal Information that they may receive, and that disclosure is necessary to comply with applicable law
In certain cases, you may choose not to provide us with some or all of your Personal Information. However, should you choose not to provide necessary Personal Information to us, that decision may impact your ability to interact with us or for us to provide you with certain services. For example, we require that you provide us with current emergency contact information, and we cannot provide any services or the BEACON course without emergency contact information.
You may withdraw your consent at any time by notice to us in writing. Please contact our Information Officer listed below to find out how.
What Personal Information does BEACON collect?
We may collect Personal Information about you for the purpose of administration, billing, and providing services through the BEACON platform, including, without limitation, information such as:
- Your name;
- Your contact information, emergency contact information, date of birth;
- Health insurance information (including your OHIP number), benefits insurance coverage information, if applicable, and payment information, if applicable;
- The services you will and have received (diagnostic assessment, non-diagnostic assessment, BEACON course, etc.), dates, etc.;
- Responses to your screening and/or online assessment;
- Your assessment report;
- Secure messaging communications between you and your eTherapist;
- Any information that you send to us through the Site, email or the BEACON platform;
- Notes and records of assessment and information relating to your assessment for suitability for the course, and notes and records relating to your progress through the course;
- Outcome data from self-report measures; and
- Your responses to requests for information and/or treatment questions at follow-up intervals three (3) and six (6) months after you have completed the course.
How is this Personal Information used?
We will use your Personal Information in several capacities including, without limitation, for billing purposes, to provide you with information about possible services and treatments, to help us better understand your needs, and to deliver the services related to the BEACON platform and the BEACON course to you as required. For example, we may use your Personal Information to:
- Communicate with you, including setting up an assessment phone call, and to provide other reminders, prompts and feedback about your progress through the BEACON course;
- Deliver services to you, including assessments, help with your course, and course materials;
- Bill you for the products/services you purchase; and
- Provide you with ongoing service and support.
Your Personal Information may be de-personalized and, in some cases, aggregated with de-personalized information from other clients. This de-personalized information will be used to assess various factors, including trends in client health, and adherence and compliance rates, which are useful to understand and improve upon our health care services and delivery.
Other Information/Logging and Cookies
We may collect and use anonymized information about how users interact with the Site, including Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the BEACON platform, the time spent on each page, and the time and date of each visit. This information is used for, among other things, auditing and tracking purposes, to improve the content of the Site, and to create a better experience for users of the Site.
The BEACON platform is strictly confidential. That means that the information you share with your eTherapist is known only to you, your eTherapist and the eTherapist supervisor. Neither BEACON nor any member of a regulated health profession working with BEACON will release any information about you to anyone without your written permission, except as required by applicable law.
No information that we have about you will be communicated directly or indirectly to any third party without your informed and written consent, except when we have the following legal obligations to release confidential information:
- Harm to self: If your eTherapist has reason to believe that you are in danger of physically harming yourself in ways that may be life-threatening, s/he will have to make a referral to a hospital and/or contact a family member, close other, or another person such as a police officer who may be able to help protect you.
- Harm to others: If your eTherapist has reason to believe that you are seriously threatening physical violence against another person, or if you have a history of physically violent behaviour, and if s/he believes that you are an actual threat to the safety of another person, s/he is required to take some action (such as contacting the police, notifying the other person, seeking hospitalization, or some combination of these actions) to ensure that the other person is protected.
- If your eTherapist has reason to believe that a child under the age of 16 is being abused or neglected, s/he is legally obligated to report this situation to the Childrens’ Aid Society.
- If your eTherapist suspects or is informed of unlawful conduct that resulted in harm or risk of harm to a resident of a Long Term Care Facility or Retirement Home, or that a resident is being harmed or is at risk of being harmed in any way (e.g., sexual or physical abuse, neglect, misappropriation of resident’s funds), s/he is required to contact the Ontario Ministry of Health and Long-Term Care or the Retirement Homes Regulatory Authority and report all relevant information.
- Sexual Abuse: If you have been sexually abused by a member of a regulated health profession, this information must be reported to the appropriate regulatory body if you share the information with your eTherapist.
- Court Order: Your eTherapist and clinical record can be subpoenaed by a court order. Your eTherapist can be required to testify and give information obtained during sessions. Without a court order, this information would never be provided voluntarily without your direct request or consent.
- Quality Control:
- On occasion, your eTherapist may be randomly selected to participate in a Peer Assisted Review by his/her regulatory college (for example, the College of Psychologists of Ontario). As part of this process, your file may be potentially reviewed by a member of the regulatory college. Regulatory colleges have confidentiality policies in place to protect your information.
- Your eTherapist may be supervised in his/her clinical work by a more senior eTherapist or a psychologist. You will be informed of any such supervisory arrangement. That supervisor may access your clinical file for the purposes of quality control.
Exceptions to confidentiality are rare. If disclosure of Personal Information is required, your eTherapist will release only the information required to be released to comply with our obligations in accordance with applicable law.
Our Relationship to Third Parties
We have relationships with agents and third party service providers who help us provide services to you including, but not limited to, administering our business, including administrative and billing matters, and designing, maintaining and improving the Site and the BEACON platform and our systems and computer security.
We may provide de-personalized data to third parties for analysis, as described above. You cannot be identified from de-personalized data, and de-personalized data is no longer Personal Information.
Links to Third Parties
Our Security Measures
We are committed to protecting the security of your Personal Information. We have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use your Personal Information. We apply security safeguards appropriate to the sensitivity of the Personal Information, such as retaining information in secure facilities and making Personal Information accessible only to authorized employees on a need-to-know basis. We have clearly defined internal policies and practices.
Although we will make commercially reasonable efforts to protect Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could find a way to thwart our security systems. This risk is heightened if you are using unsecured/public Wi-Fi.
We retain your Personal Information only for as long as is necessary for the purpose for which it was collected in accordance with the laws, ethics and standards applicable to members of the College of Psychologists of Ontario or such other applicable regulatory body in jurisdictions in which we operate. When your Personal Information is no longer required or required to be maintained, it will be destroyed or de-personalized in accordance with applicable laws.
I understand that BEACON retains my personal information only for as long as is necessary for the purpose for which it was collected in accordance with the ethics and standards of the College of Psychologists of Ontario or other applicable regulatory body. When personal information is no longer required, it will be destroyed or de-identified
If you create an account on the Site but do not submit your answers to the screening or the online assessment questionnaire within seven (7) days from the date upon which you create your account, then we will automatically delete your answers. If you create an account but do not use it, your account will be deleted within 30 days from the date upon which you created your account.
Your record will be maintained, as required, in accordance with the laws and standards set out by the College of Psychologists of Ontario or any other applicable regulatory body governing the provision of services as a clinician.
For more information on your privacy rights, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or the Ontario Information and Privacy Commissioner at 1-800-387-0073.