The MindBeacon website and the MindBeacon online Platform are owned by MindBeacon Software Inc. and are licensed to and operated by MindBeacon Health Inc. and its subsidiaries (MindBeacon Health Inc., its subsidiaries and MindBeacon Software Inc. collectively referred to as “MindBeacon”).
In the U.S., we require every Counselor providing Counselor Services on the MindBeacon Platform to be an accredited, trained, and experienced licensed psychologist (PhD / PsyD), licensed marriage and family therapist (LMFT), licensed clinical social worker (LCSW), licensed professional counselor (LPC), or similar applicable recognized professional certification based on their state and/or jurisdiction. Counselors must have a relevant academic degree in their field, at least 3 years of experience, at least 1,000 hours of hands-on experience, and have to be qualified and certified by their respective professional board after successfully completing the necessary education, exams, training and practice requirements as applicable.
In Canada, we require every service provider on the MindBeacon Platform to be a licensed psychologist, psychological associate, psychotherapist, social worker or other mental health professional in good standing with the applicable regulatory body and to be authorized to provide services on behalf of MindBeacon.
Use of the Site
The contents of the Site are not intended to replace or substitute the advice of your psychologist, physician, pharmacist or other qualified healthcare provider. You should speak with your psychologist or other healthcare provider for information regarding health-related questions. Absolutely no information contained in or accessible through the Site should be construed as taking the place of any advice received from your psychologist, physician or other healthcare provider. MindBeacon is not responsible for any reliance or decisions made by you based on the information available on or through the Site. Such content and information is general in nature, is not communicated to you personally, and is not intended to be advice or information to be relied upon by you and nor should it be.
DO NOT USE INFORMATION ON THE SITE TO DIAGNOSE OR TREAT A MEDICAL CONDITION OR HEALTH PROBLEM. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN ON THE SITE.
IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 FOR AMBULANCE, POLICE, OR FIRE SERVICE IMMEDIATELY.
You may also be required to create an account in order to use portions of the Site, including to complete, save, and submit an online assessment. Your decision to consent and provide us with your information is voluntary and optional. However, if you choose not to provide us with your information, then you may not be able to access or use all the functions on the Site.
You agree that you will not provide any false information or create an account for anyone else. If you create an account, you agree to keep the contact information up-to-date and to protect the confidentiality of your password and any other information that is linked to your account, including by restricting access to your password, your computer/phone, and your account. You accept responsibility for all activities from your account, including all purchases made through it (if applicable).
You can withhold or withdraw your consent for MindBeacon services at any time. In such a circumstances, you may or may not be eligible to receive any refund for payments already made (if you paid for the services). Such a refund determination (if applicable) will be made at our sole discretion.
Becoming a MindBeacon Client
Simple use of the Site does not create any form of psychologist-patient relationship, eTherapist-patient relationship, or any other relationship.
You are not a MindBeacon client and you do not have any professional relationship with MindBeacon or any healthcare professional including a regulated healthcare professional until you have a treating relationship with a MindBeacon regulated health professional and that professional acknowledges the relationship. For clarity, to become a MindBeacon client you should:
- Complete the first step of a MindBeacon Program as outlined below:
- Submit your online assessment and select a time for a telephone call for MindBeacon diagnosis assessment program;
- Submit your online assessment for MindBeacon non-diagnosis assessment program and it is reviewed by a regulated professional;
- Attend your first Live Therapy session for MindBeacon Live Therapy; or
- Sign up for the services through one of our third-party providers involved in your care.
- consent to proceed with MindBeacon’s Therapist Guided Program or Live Therapy or any other MindBeacon program, and complete and agree to the terms of the “Therapist Guided Program Consent” or “Consent to Live Therapy” or any requirements related to other programs provided through MindBeacon Platform, as applicable.
MindBeacon is not an emergency or crisis response service. If you are feeling suicidal or in a crisis, please seek immediate help:
- Call the emergency services at 911 for ambulance, police, or the fire service; or
- Go to the nearest hospital emergency department.
Online assessment questionnaires may not be reviewed immediately and messages sent through the MindBeacon Platform are not constantly monitored.
If your therapist or counselor has reason to believe that you are in danger of physically harming yourself or others in ways that may be life-threatening, s/he will have to make a referral to a hospital and/or contact a family member, close other, or another person such as a police officer who may be able to help protect you.
MindBeacon therapists and counselors are health regulated professionals registered in the region in which you reside. Upon request, you will be provided with his/her registration number, regulatory body’s name governing his/her services, address, telephone number, email address, and website for reporting alleged violations of law or rules that govern the practice of your therapist and/or counselor.
No Medical Advice
The Site contains general information relating to psychological conditions and treatment. The Site must not be construed as clinical advice of psychological treatment. The information contained on the Site is provided for informational purposes only and is not meant to be a substitute for advice or medical care provided by a psychologist or other qualified healthcare provider. Persons requiring diagnosis or treatment, or who have specific questions related to their condition or care, are urged to contact their healthcare provider.
Through the Site, we may recommend that you seek professional assistance through an in-person service provider if we do not think that online treatment is appropriate for you.
The Internet is Not a Secure Medium
Links to Third Party Sites and Referrals to Third Parties
You agree and confirm that you will not use the Site to do anything that causes any harm or that is illegal or otherwise unlawful, including without limitation, communicating or transmitting any hateful, harassing, pornographic, obscene, profane, defamatory, libellous or threatening material, or material which constitutes or may encourage conduct that would be considered a criminal offense, gives rise to civil liability, or otherwise violates any law or regulation. You will not receive a refund if you are found to engage in unlawful behaviour.
WE AND ALL OTHER PARTIES INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE ASSUME NO RESPONSIBILITY OR LIABILITY ARISING FROM CLAIMS RELATED TO ILLEGAL OR UNLAWFUL ACTIVITIES BY USERS OF THE SITE.
Termination or Restriction of Access
You agree that you will not interfere or attempt to interfere with the operation of the Site in any way through any means or device including, but not limited to, spamming, hacking, uploading viruses, etc.
You agree that MindBeacon has the right to restrict your access to your account or pause services at any time should there be an outstanding balance (payment owed) on your account for ninety (90) days (if applicable). A notification of outstanding payment will be provided to you.
For Canadian Residents:
For US Residents:
Copyright in the Site and its content (including all text, graphics, layouts and images) is owned by MindBeacon, and all rights are reserved by MindBeacon in that copyright.
Registered and unregistered trademarks owned by MindBeacon are displayed on and are also accessible through the Site.
You must not use any of our copyright material or trademarks (collectively, the “IP”) except in the manner described below. You may:
- use the IP for private, non-commercial purposes; and
- print or otherwise save individual pages for private use.
However, the IP may not be modified or altered in any respect, merged with other data or published in any form, in whole or in part. The prohibited uses include “screen scraping”, “database scraping” and any other activity intended to collect, store, reorganize or manipulate data on the pages produced by, or displayed on, the Site.
You may not publish any hyperlink to the Site or use any materials, names or marks in any way to give the erroneous impression that an individual, entity or website is somehow affiliated with MindBeacon.
Disclaimer of Warranties
The Site, including any content made available on or through the Site, is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we expressly disclaim all warranties and conditions of any kind, express, implied or collateral, including, without limitation, any warranty of merchantability, fitness for a particular purpose or non-infringement.
We do not warrant the accuracy or completeness of any content accessed through the Site. Information that is periodically updated may not be current at the moment you visit the Site and may contain errors.
We make no warranty that the Site will meet your requirements; that these services will be uninterrupted, timely, secure, or error free; that messages or requests will be delivered; that defects will be corrected; or that the Site is free of viruses or other harmful components.
Your use of the Site and its content is at your sole risk. You are responsible for verifying any content before relying on it. For greater certainty, you agree that all risk associated with the use of, or reliance on, any content of the Site rests with you. You further agree that MindBeacon will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any content of the Site.
In no event will MindBeacon be liable for any damages whatsoever, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages arising out of the use, inability to use, or the results of use of the Site, any websites linked to the Site, any external resources referred to or linked to on the Site, or the content of the Site, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. To the extent permitted by law, in no event will MindBeacon, or any other party involved in creating, producing, or delivering the Site, be liable to you in any manner whatsoever for any design made or action or non-action taken by you in reliance upon the content provided through the Site.
In no event will MindBeacon be liable for any failure to notify others of any potential of self-harm by you or others.
Revisions and Updates
The Site and its contents are designed to comply with Canadian and U.S. laws.
For Canadian Users:
You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario as the proper and most convenient forum for any dispute arising from your use of this Site in Canada.
For U.S. Users:
You hereby irrevocably submit to the exclusive jurisdiction of the courts of the State of Delaware as the proper and most convenient forum for any dispute arising from your use of this Site in the U.S.